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When we onboard new VoIP clients, one of the first steps is to understand the why’s and how’s of professional call routing, and then design a call flow diagram that our VoIP engineer will set up in the client’s PBX. Some questions we ask in this process: What automated message should incoming calls be greeted…

Most VoIP/PBX solutions include features that give small businesses a big business advantage. Yet, many small business managers aren’t aware of these powerful functionalities. Check out this list to ensure you get the most bang for your buck when you shop around for a new telephone system. It’s 2018, and even small businesses are converting…

Often, companies that provide VoIP to businesses highlight only benefits while brushing over any downsides or caveats. Further adding to the confusion are the rapid changes in technology and delivery models, which mean that concerns that were true 5 years ago no longer appliy. While VoIP for business systems are based on completely mature technology,…

Modern VoIP solutions offer fantastic mobility for your telephony because you can take your DID number and extension anywhere with an internet connection. However, many businesses and employees in Thailand still prefer to use mobile numbers. This is largely because of the familiarity and habit of sharing mobile numbers and communicating by mobile phone, but…

Did you know that one of the powerful features of CallControl is the ability to conduct conference calls with multiple external parties? The feature allows you dial into the conference with a simple 3-or 4-digit extension and PIN-number combination. To invite guests to join the conference call, simply send them your main company number, the…

Seems the launch of the CallControl website Thai-language section has attracted the attention of Thailand’s largest English-language daily newspaper. The article basically explains why a fully managed (outsourced) service like CallControl Hosted VoIP has become more appealing to Thai businesses now considering such a model of delivering business telephony is relatively new in Thailand. In our…

While nearly all businesses use telephones, there are a small minority who rely on only mobile phones or basic analog landlines. Furthermore, at the other end of the spectrum, large businesses and corporations in Thailand still tend to invest in their own technology and expertise, hosted on their own premises. Outside of those exception categories,…