Manage business calls like a pro

CallControl is jam-packed with all the features you need

ADVANCED CALL MANAGEMENT - SO EASY-TO-USE

Conventional phones commonly come with a few basic features such as voicemail, mute, redial or speed dial. Most of the time, that's all on offer.

Being based on digital, software-powered technology, VoIP offers dozens of additional features to set up and align your telephony to your business needs and processes: Ring Groups, Call Forwarding, Virtual Receptionist (IVR), Conference Calls, Call recording, Call Barging, Call Whispering, and many more.

Many can be set conveniently by yourself or your staff from the CallControl User Control Panel (UCP), accessed via browser. For other features, our customer service team will plan & implement the set-up for you.

We always ensure your features configuration reflects your business needs & processes. Then, we provide training for users on how to get the most out of your new system.

LIST OF CALLCONTROL VoIP FEATURES

Learn about all features and how they help transform your business communications.

Virtual receptionist (IVR)

Welcome incoming calls with a professional greeting message, prompting callers to select a department or extension

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Unlimited number of users

Set up an unlimited number of extensions, depending on the size of your organization

Dedicated Thai DID number(s)

We help you secure one or several of your own dedicated Thai DID numbers, e.g. 02-xxx-xxxx for Bangkok

Caller ID

See who is calling you on the LCD display

Call forwarding

Automatically forward incoming calls to another extension, or to your own mobile phone, home line or any other number

Voicemail sent by email

Get notified when someone leaves a voicemail. Play the voicemail recording attachment from within your email inbox

Time-based call handling

Set different voicemail or forwarding behaviors based on whether your business is opened or closed

Hold calls

Play music or pre-recorded messages to callers while they are on hold

Follow me

Ring each of your phones until one is answered

Ring groups

Set up groups of phones to ring when an incoming call arrives

Call barging

Pick up or take over calls from another extension or phone

Call whispering

Coach staff on a call without the caller hearing

Conference calls

Conduct conference calls with parties inside and outside the office. Read more...

Call recording

Record some or all calls your business makes. Easily access and listen to call recordings from your VoIP control panel

Manager call reporting

Access comprehensive reports of calls. View and analyze call statistics such as wait times, dropped calls, call durations, etc... by employee, team or client

Application integration

Discover BizControl – organically integrated VoIP, CRM, email and calendar

Is there a VoIP feature you need but which isn’t listed?

Let us know, there is a good chance we can make it happen for you.

Contact our VoIP Consultants:

+66 2 105 4068

Explore how modern internet telephony can help your business

Why VoIP?

Get a Demo

Get in touch today. Our friendly VoIP team is here to help.

+66 2 105 4068
voip@softcontrol.net